Returns
We are happy to assist you and manage all your requests for return and/or exchange!
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7 Days Returns
From the day you receive your item, our return policy is valid for 7 days.
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Easy Returns and Exchanges
You can visit us in any Hypermarket in the UAE for items sold directly by Carrefour or one of its suppliers.
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Get a refund
If the item is defective on delivery* (upon approval of after sales service).
Frequently Asked Questions (FAQs)
In-Store Refund Policy Our promise
Q. Our general return policy
You can return an item upon approval within 7 days of purchase.
Q. What do I do if an electrical product I've purchased is damaged?
Please visit your nearest store customer service desk for personalized service. We will assist you
e-Store Return & Refunds
Q. Which documents do I need to bring to store for a refund or exchange?
The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.
Q. What is your Returns and Refund policy?
Our return policy is a One Week Exchange and/or Refund upon approval.
If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 800-732-32 or contact us on this page www.Aboaleez.com/contact-us. We'll be happy to serve you.
Q. What if I have receive a defective product?
Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval. They must be reported within 7 days from the date of reception of the item. Please contact us on this page www.Aboaleez.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. Can you pick up my item for refund?
Yes, we can arrange this for you. Note that the delivery charge might be deducted in some cases. Please contact us on this page www.Aboaleez.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
Q. Can I get a refund for a Downloadable item?
Please contact us on this page www.Aboaleez.com/contact-us, or reach our customer service on 800-732-32 as soon as possible. We'll be happy to serve you.
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